Partner Program Terms

We appoint you as a non-exclusive partner to promote and, where your Partner Order says so, resell the platform. You have no exclusivity in any territory, industry or account unless expressly stated in writing.

You are an independent contractor. Nothing here creates a partnership, agency, franchise or employment relationship. You may not enter into commitments, make representations, or accept obligations on our behalf.

Each party bears its own costs of participating in the program.

• Register a prospect before it becomes a customer, using the method we specify. Attribution follows the registration we accepted.
• We may decline a registration where the prospect is already a customer, is already in an active sales process with us, or has been registered by another partner. We will tell you which of these applies, without disclosing confidential details.
• An accepted registration is valid for the period stated when we accept it, and lapses if the prospect does not become a customer within that period.
• Where two partners claim the same customer, the earlier accepted registration prevails.

For each customer attributed to you, we pay commission at the rate, and for the period, stated in your Partner Order.

• Frozen terms. The rate and period in force when a customer is registered are frozen onto that customer's arrangement. A later change to your rate applies only to customers registered after the change; it never reprices commission already earned or a tail already running.
• Basis. Commission is calculated on net subscription fees actually received from the customer, excluding taxes, refunds, chargebacks, credits issued, and amounts we could not collect.
• Condition. Unless your Partner Order says otherwise, commission is payable only while the attributed customer remains an active paying customer.
• Payment. We report and pay commission monthly in arrears, in the currency of the Partner Order, once the accrued balance exceeds any minimum payout stated there. You invoice us where local law requires an invoice.
• Taxes. You are responsible for your own taxes and for any withholding required in your jurisdiction. Amounts are exclusive of VAT and similar taxes, which are added where applicable.
• Adjustments. Where a payment is refunded or reversed after commission was paid, we offset the corresponding amount against future commission.

Reseller partners buy at the discount stated in the Partner Order and set their own resale price; commission provisions do not apply to resale margin.

• Describe the platform accurately, using our published materials. Do not make performance, security, compliance or roadmap claims we have not published.
• Do not represent that you are SalexHub, that you are authorised to bind us, or that you provide support on our behalf unless your Partner Order says so.
• Do not send unsolicited messages promoting the platform. Marketing you send must comply with the Acceptable Use Policy and with anti-spam law in every recipient's country.
• Do not bid on our trade marks in paid search, register domains containing them, or operate accounts that could be mistaken for ours, without our written consent.
• Use our name, logo and materials only as our brand guidelines permit, and stop on request.
• Comply with applicable anti-bribery, sanctions and export-control law. Do not offer anything of value to obtain business improperly.

Referral model. The customer contracts with us under the Customer Terms of Service. You must not accept payment from the customer for the platform, or present our terms as yours.

Reseller model. You contract with the customer on your own terms, which must be no less protective of us than the Customer Terms of Service, must pass through the Acceptable Use Policy and the data-protection obligations, and must not create obligations for us beyond those we have agreed with you. You are responsible for billing, collection and first-line support, and you remain liable to us for fees regardless of whether your customer pays you.

In both models, we may contact the customer directly about their account, security, service changes and compliance.

Where you share prospect or customer contact details with us, each party acts as an independent controller of the data it holds for its own purposes, and each is responsible for its own lawful basis and notices. You must have the right to share what you share.

Where you are given access to a customer's workspace, you act on that customer's instructions and under their permissions, not ours. Access ends when the customer ends it.

Our processing for customers is governed by the Data Processing Agreement; a reseller must ensure an equivalent agreement is in place with its own customer.

Partner pricing, roadmaps, unreleased features and customer information are confidential and may be used only to perform under these terms.

We grant you a revocable, non-exclusive, non-transferable licence to use our marks and materials solely to promote the platform during the term. All rights in the platform and our brand remain ours.

• These terms run until terminated. Either party may terminate for convenience on thirty (30) days' written notice, or immediately for material breach that is not cured within fifteen (15) days of notice, or for insolvency.
• We may terminate immediately, without a cure period, for conduct that damages our reputation, breaches the Acceptable Use Policy, or involves misrepresentation, unlawful marketing, or bribery.
• On termination you must stop promoting the platform and stop using our marks.
• Commission already accrued is paid in the ordinary cycle. Commission tails continue for their remaining period unless we terminated for your breach, in which case tails stop on termination.
• Confidentiality, intellectual property, payment obligations, indemnities and governing law survive.

You will indemnify us against claims arising from your representations beyond our published materials, your marketing, your agreements with customers, and your breach of these terms.

Except for indemnities, confidentiality breaches and amounts payable, each party's aggregate liability under these terms is limited to the commission paid or payable to you in the twelve (12) months preceding the claim, and neither party is liable for indirect or consequential loss.

These terms are governed by the laws of United Arab Emirates, with exclusive jurisdiction in the courts of Dubai, United Arab Emirates. We may update them on thirty (30) days' notice; continued participation after the effective date is acceptance. A change never alters commission terms already frozen onto an existing attributed customer.

To apply to the program, or to ask about these terms, write to start@salexhub.ai.